Refund policy
We hope you'll love your new SOAKED umbrella. However, If you've had a change of heart, you can return your order to us within 14 days of receiving it.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, in its original packaging. You’ll also need proof of purchase.
Returns are a hidden financial and environmental cost of online shopping, with each return requiring transportation, handling, processing and repackaging, which increases carbon emissions and waste.
With this in mind, we ask customers to cover the cost of returns in an effort to break the hidden environmental cost of the buy, return and repeat cycle created by online shopping. We recommend using a tracked service to make sure your return reaches us safely. Items must be unopened, folded as new and in their original packaging.
To start a return, you can use our contact form on our website or email us at hello@soakedumbrellas.co.uk. Please include:
- Your name
- Email address
- Order number
- Reason for return
Once received, we’ll confirm instructions to return your order to us. We recommend you use a tracked service to make sure your return reaches us safely. Please note that returns will need to be sent to the following address:
SOAKED Umbrellas
Piccadilly Business Centre
Unit C Aldow Enterprise Park
Manchester
M12 6AE
You can always contact us for any return questions at hello@soakedumbrellas.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Right of Withdrawal – EU Customers
If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
How to cancel or return: To exercise your right of withdrawal, contact us at hello@soakedumbrellas.co.uk before the 14-day period expires. You can also initiate a return directly from your order confirmation page.
Returning your items: Once you have notified us, you must return the items within 14 days. The customer is responsible for covering return postage, including any return import duties and VAT if sent outside the UK.
Refunds: We will refund the full purchase price within 14 days of receiving your return. Refunds will be issued to your original payment method.
Exclusions: The right of withdrawal does not apply to delivery addresses outside of the EU, or goods which specify returns are not accepted (including our Perfectly Imperfect sale items).
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@soakedumbrellas.co.uk.
