Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, in its original packaging. You’ll also need proof of purchase.
To start a return, you can use our contact form on our website to request your return, or email us at hello@soakedumbrellas.co.uk. Please include
- Your name
- Email address
- Order number
- Reason for return
If your return is accepted, we’ll confirm instructions to return your order to us. We recommend you use a tracked service to make sure your return reaches us safely. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address:
Piccadilly Business Centre
Unit C Aldow Enterprise Park
Manchester
M12 6AE
You can always contact us for any return question at hello@soakedumbrellas.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened and unused, in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@soakedumbrellas.co.uk.
