Your umbrella is eligible for a 12-month warranty if it has been purchased directly from our website.
Warranties must be registered within 30 days of your purchase date to apply.
Unfortunately, we can't offer warranties for umbrellas purchased before 01 November 2026, umbrellas purchased on sale or as part of our 'perfectly imperfect' range, or those purchased outside of our website including in shops or via third party websites.
Our warranty covers defects arising from the manufacturing of the umbrella - including defects in the frame, materials or as a result of workmanship.
Damage arising from:
- Misuse or abuse of the umbrella
- Damage as a result of exposure to extreme wind or gusts
- Scratches or chips in the wooden handle
- Loss or theft
- Rust or mildew formed as a result of the umbrella not being sufficiently dried or aired after use
- Any other damage arising from not following the care instructions provided with the umbrella.
Our warranties apply to umbrellas only, and do not apply to bags, sleeves or other accessories.
Our warranty reflects the expectation that any issues arising from manufacturing defects or workmanship will have made themself apparent with 12-months, especially given the wet and wild weather we experience and the regular use we expect your umbrella to have!
With proper care, we expect your umbrella to far outlast this timeframe - and we include a handy care guide with your umbrella in the post to make sure you keep your umbrella at it's best for many rainy days to come.
Email us at hello@soakedumbrellas.co.uk to commence the warranty claim process. Please include:
- Your full name
- Email address
- Date of purchase
- 4 digit order number
- A description of the issue
- A photograph or video of the issue
Warranty claims are assessed on a case-by-case basis, so please allow us a few days to assess your claim and we'll always come back to you with next steps.
If your claim is approved, we'll ask you to post the umbrella back to us. From there, we'll replace your umbrella free of charge, and cover the postage back to you. If your original umbrella is now out of stock, we'll offer you the next best replacement and always offer choice where we can to make sure you love your new umbrella as much as your original!
As part of our mission to cut down on landfill waste created by the umbrella industry, we'll also cover the cost of returning your old umbrella our fantastic partners at R-Coat, an incredible organisation who turn end-of-life umbrellas into raincoats, rain hats and other accessories.
If you receive a replacement umbrella, your warranty will continue to apply until 12-months after the original date of purchase so you've got 12-months of coverage, no matter what.
Please check out our FAQs to make sure we've not already covered the answer you're looking for. If we haven't, please use our contact form or email us at hello@soakedumbrellas.co.uk - we'll always be happy to hear from you.