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DELIVERY (UK)
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3-4 day courier or Royal Mail delivery service
£3.95Free on all orders £70+. Discount automatically applied at checkout.
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RETURNS & REFUNDS
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We hope you'll love your new SOAKED umbrella. However, If you've had a change of heart, you can return your order to us within 14 days of receiving it.
Returns are a hidden financial and environmental cost of online shopping, with each return requiring transportation, handling, processing and repackaging, which increases carbon emissions and waste.
With this in mind, we ask customers to cover the cost of returns in an effort to break the hidden environmental cost of the buy, return and repeat cycle created by online shopping. We recommend using a tracked service to make sure your return reaches us safely. Items must be unopened and in their original packaging.
To request your return, please use our contact form including:
- Your name
- Email address
- Order number
- Reason for return
We will notify you once we’ve received and inspected your return. If your return is accepted, you’ll be automatically refunded on your original payment method within 10 working days. Please note your original shipping cost can not be refunded.